- How should I package my unit for shipping?
Good packing is crucial to successfully shipping a unit across the country. Never put a unit in a box filled with just foam peanuts, during shipping the peanuts can shift and the unit can end up against the cardboard.
1. Get two heavy duty boxes from a home-improvement store or Uhaul, one sized for the unit to be shipped and the 2nd box at least 4″ larger than the first so you can double box. Attach a packing slip to the larger box.
2. Wrap the unit in at least two layers of bubble wrap. Add an extra layer to the front and rear panels the units corners. Put the unit in the smaller box and add bubble packing until the unit cannot move. Tape everything up with good quality packing tape and make sure the unit cannot move around in the box.
3. Now, pack this box in an even larger box that has at least 2” of packing material all around the inner box. The best packing material is the foam insulation board you can find at home improvement centers. You may also use various other types of foam such as an old foam mattress. Make sure that the inner box is packed with foam all all sides.
4. Insure the unit.
- What are Bench Fees?
A Bench Fee is the fee charged to assess the unit to be serviced and produce a quote. This fee is deducted from the price of the repair if the quote is approved. If the quote is not approved the fee pays the cost of the unit’s assessment.
- What is included in a unit’s assessment?
Bench testing of all the unit’s main functions, a visual inspection of the electronic and mechanical components and a determination of the overall ‘health’ of the unit.
- How do I approve or reject a quote?
Send an email to firstname.lastname@example.org. Include the unit’s make and model, your contact info and whether you want to approve the quote. Or call Muse Audio at 734-545-5775
- What about hard to find parts for my unit?
It can be more difficult for rare pieces and sometimes there are just no parts or substitutes available, but most of the time parts can be found for even the oldest of equipment. In the worst case a component can sometimes be rebuilt or a new component fabricated. (This is typically more expensive than just replacing with an OEM part though).
- How long to get parts?
Typically 1 or 2 weeks. If the part has to come from overseas, than it can take up to 6 or 8 weeks. Occasionally it can take months, though this is pretty rare.
- What is done for the unit burn-in?
After a unit is repaired the technician will run the unit for several hours or even several days to make sure that everything is working before we return it to you.
- What if I don’t pick up my unit within 90 days?
You will be notified by email, voice mail and snail mail, then given 30 more days. If we don’t hear from you the the unit will be sold to repay the amount due.
- Do you repair Brand X
Yes indeed. If we can get parts and a service manual, then we can repair it
- What is the difference between a Functional Repair, Unit Restoration and Unit Enhancement?
A Functional Repair means bringing the audio unit back to good working order. Replacing defective components, cleaning the controls and a basic ‘tuneup’ will bring a unit back to a functional state. For newer units this is all that is typically necessary.
A Unit Restoration brings a vintage units back to near new condition by checking individual failure prone components and replacing those that are out of manufacturer specs. Electrolytic capacitors in particular are well past their prime in vintage audio gear. Typically with a vintage unit, a restoration will significantly improve the unit’s sound quality and reliability.
A Unit Enhancement means improving the reliability, and sometimes the sound, of a unit by small circuit modifications. Weaknesses in a unit’s design becomes apparent after 30 or 40 years of service and enhancement offers the opportunity to fix some of these design weaknesses. Enhancements include things like adding larger main filter capacitors, replacing output transistors with modern upgraded versions, adding heat-sinks to cool overheated semiconductors and replacing amplification stage coupling capacitors to audio grade film capacitors. There are many possibilities and its generally best to call us at Muse Audio to discuss your particular situation.
- What does your warranty cover?
The warranty covers only the work that was done on the unit. If a repair fails then it will be covered. If a new problem occurs, then a new service charge will be applied.
- Is my vintage unit worth fixing?
It depends on the brand, model and overall condition of the unit. Many units are worth repairing and if you send us a description we can give you a quick assessment of your gear.